Skip to main content

The Importance of Building Trust

"I thought I knew him."
"I never would have expected it was her all along."

How many of you have said some variation of those phrases above? You may even recall thinking that thought multiple times.

For better or worse, our minds categorize things into categories of familiarity. Whenever we see a glass filled with some sort of liquid, we instantly recognize it as some sort of consumable beverage. If that liquid is a translucent amber color, we may recognize that as some sort of apple juice or beer.

This is why first impressions are such a big deal. When we meet somebody, our minds form a picture about that person based on their behavior, body language, apparel, and more that is so strong that it takes weeks or even months for that person to re-influence the way we think about them. (Which is why we need to be mindful of the symbols we surround ourselves with.)

When it comes to business or life matters in general, there are two high level ideas we need to keep in mind.

First, trust is earned by consistency of character over a long period of time.

One big purpose in me starting this blog is to establish trust with my peers in a way that I could not before. Sure, I have social media profiles like Twitter and LinkedIn, but neither of those display my character as somebody whose opinion you'd trust when it comes to business matters.

I am fully aware that it may take a very long time for some of you to trust me, and some of you may never trust me. I can't let those thoughts deter me from trying, though, or else I'll never gain anybody's trust.

The second idea is that trust, even one built up over years, can be lost literally overnight.

Ask Bill Cosby about this one.

For decades, Bill Cosby was looked at in a favorable light. He was a good citizen in the eyes of his peers. Not to downplay his crimes at all, but he arguably helped infinitely more people than he harmed over the years.

When news of his crimes started coming out, that trust he built up over decades vanished. Vanished to the point that Cosby will probably never get his reputation back.

Same with that dentist that shot Cecil the lion. We, as the general public, don't really know what he was like prior to the lion incident, but what we do know is that that single incident that took place over a mere few hours irrevocably damaged his reputation for the rest of his life.

So I come back to a point I've stressed in this blog a number of times now: what story are you telling? Are the symbols you surround yourself with consistent with your character? Are there skeletons in your closet that could come back to haunt you one day?

For you young professionals like myself, ask yourself those questions early and often. Especially in the age where everything gets plastered and stored online forever, the actions we take today may yet come back to bite us in twenty years.

Comments

Popular posts from this blog

Beware the Grammar Police

We all know those folks. The people who persistently point out where a comma was misplaced, where a word was misspelled, and where something wasn't properly capitalized. Mistakes happen, and spelling / grammar is definitely important. But when a person takes it upon themselves to start correcting these minor mistakes, there is a much deeper problem going on.

Decision Fatigue and Five Tips to Avert It

One of the best things about living in Bloomington-Normal is the diversity of restaurant choices we have to choose from. Want one of the big chains? We've probably got it. Nice local restaurants? Yup. Italian, Chinese, American, Thai, and Indian places? Check. Ironically, one of the worst things about living in Bloomington-Normal is, you guessed it, the diversity of restaurant choices we have to choose from.

Five Undergrad Courses I Wish I Could Retake

Education is a tricky thing. Many jobs require you to learn things prior to you getting on the job, but sometimes, that education is more valued in retrospect. What is and what isn't valuable gets especially lost in four year degrees that mandate something like 130 credit hours for graduation. A college isn't going to tell you, "These classes are important, and these classes... not so much." To be fair to colleges, value is a subjective thing. What I might have found valuable might be different to somebody else. This is especially true for a more general major like mine, Business Administration. I took courses in macroeconomics, marketing, communications, finance, accounting, HR management, and more. If you go ask my fellow graduates which courses they valued the most, I bet every one of them would give you different answers. Anyway, I was reflecting back on my own undergraduate education and thinking about the classes I wish I could go retake. It's not that I...

Redeeming Rob Bell

Well, that's probably a name you heard in a while! For those of you not familiar with that name, Rob Bell was (and kind of still is?) a big name in the Christian community. He is the former megachurch founder and pastor of Mars Hill Bible Church, wrote widely read books Sex God  and Velvet Elvis , and is probably most widely known for his NOOMA video series. In 2011, Rob Bell had a big falling out with the Christian community following the release of his book, Love Wins . In that book, he contended that people would be able to accept Jesus and enter heaven after death in addition to before death, which many people misconstrued as universalism. (Which is not particularly right... but I can see why people would draw that conclusion.) Having attended a Christian school at the time, I was right in the thick of the controversy. People freaked out. Having been looked at as a Christian hero in the community for the longest time, people were floored with the sentiments shared in Love...

The Problem with Hierarchical Hiring

I browse LinkedIn pretty often, and the category of things that appears most on that main feed are inspirational quotes by inspirational leaders. Folks like Richard Branson and Simon Sinek appear most often. More specifically, the quotes have a central theme to them: companies need to hire good people.  For example, one of the latest quotes I've seen on my feed include this one from Tina Fey: "In most cases being a good boss means hiring talented people and getting out of their way." That's a great sentiment, but is that really reinforced in reality?